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~person:"Román, Sergio"
~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Internet"
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Customer satisfaction
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Consumer behaviour
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Online-Handel
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Román, Sergio
Bilgihan, Anil
6
Lee, Jungmin
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Luca, Michael
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Jin, Ginger Zhe
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Kim, Jong Min
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Journal of business and psychology
1
Journal of electronic commerce research : JECR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
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ECONIS (ZBW)
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1
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
2
Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio
;
Riquelme, Isabel P.
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
Saved in:
3
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
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