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~person:"Rui, Huaxia"
~subject:"Social Web"
~subject:"Soziales Netzwerk"
~type_genre:"Aufsatz in Zeitschrift"
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Social web
11
customer service
5
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4
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4
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4
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4
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4
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4
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Aufsatz in Zeitschrift
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11
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Rui, Huaxia
Dwivedi, Yogesh Kumar
27
Law, Chun Hung Roberts
23
Loureiro, Sandra Maria Correia
21
Füller, Johann
20
Filieri, Raffaele
19
Hajli, Nick
19
Harrigan, Paul
19
Pitt, Leyland F.
19
Rita, Paulo
19
Agnihotri, Raj
17
Qiu, Liangfei
16
Tan, Yong
16
Bigné Alcañiz, J. Enrique
15
Flavián Blanco, Carlos
15
Laurell, Christofer
15
Whinston, Andrew B.
15
Dennis, Alan
14
Dhir, Amandeep
14
Haenlein, Michael
14
Ruyter, Ko de
14
Stephen, Andrew T.
14
Vrontis, Demetris
14
Akram, Umair
13
Rana, Nripendra P.
13
Hinz, Oliver
12
Kane, Gerald C.
12
Lu, Yaobin
12
Luo, Xin
12
Sandström, Christian
12
Saxton, Gregory D.
12
Berthon, Pierre R.
11
Casaló, Luis V.
11
Etter, Michael
11
Hennig-Thurau, Thorsten
11
Hollebeek, Linda D.
11
Itani, Omar S.
11
Ko, Eunju
11
Kumar, Vikas
11
Schweidel, David A.
11
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Information systems research : ISR
3
Journal of management information systems : JMIS
3
MIS quarterly
2
Management information systems : mis quarterly
2
Information systems and e-business management : ISeB
1
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ECONIS (ZBW)
11
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1
Tweet to the top? : social media personal branding and career outcomes
Chen, Yanzhen
;
Rui, Huaxia
;
Whinston, Andrew B.
- In:
MIS quarterly
45
(
2021
)
2
,
pp. 499-534
Persistent link: https://www.econbiz.de/10012631365
Saved in:
2
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
3
Social media strategies in product-harm crises
He, Shu
;
Rui, Huaxia
;
Whinston, Andrew B.
- In:
Information systems research : ISR
29
(
2018
)
2
,
pp. 362-380
Persistent link: https://www.econbiz.de/10011880195
Saved in:
4
Racial bias in customer service : evidence from twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 43-54
Persistent link: https://www.econbiz.de/10013188240
Saved in:
5
Does social media accelerate product recalls? : evidence from the pharmaceutical industry
Gao, Yang
;
Duan, Wenjing
;
Rui, Huaxia
- In:
Information systems research : ISR
33
(
2022
)
3
,
pp. 954-977
Persistent link: https://www.econbiz.de/10013373591
Saved in:
6
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
7
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
Saved in:
8
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
Saved in:
9
Effects of social networks on prediction markets : examination in a controlled experiment
Qiu, Liangfei
;
Rui, Huaxia
;
Whinston, Andrew B.
- In:
Journal of management information systems : JMIS
30
(
2013/14
)
4
,
pp. 235-268
Persistent link: https://www.econbiz.de/10010378613
Saved in:
10
Content sharing in a social broadcasting environment : evidence from Twitter
Shi, Zhan
;
Rui, Huaxia
;
Whinston, Andrew B.
- In:
Management information systems : mis quarterly
38
(
2014
)
1
,
pp. 123-142
Persistent link: https://www.econbiz.de/10010258263
Saved in:
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