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~person:"Rupp, Deborah E."
~subject:"Customer satisfaction"
~subject:"Organizational psychology"
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Customer satisfaction
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Rupp, Deborah E.
Ashkanasy, Neal M.
10
Han, Heesup
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Journal of management
1
Journal of management : JOM
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.
;
Rupp, Deborah E.
;
Herda, David N.
; …
- In:
Journal of management
47
(
2021
)
3
,
pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
Saved in:
2
Emotional labor threatens decent work : a proposal to eradicate emotional display rules
Grandey, Alicia
;
Rupp, Deborah E.
;
Brice, William N.
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 770-785
Persistent link: https://www.econbiz.de/10011448367
Saved in:
3
Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia
;
Diefendorff, James M.
;
Rupp, Deborah E.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 3-27)
.
2013
Persistent link: https://www.econbiz.de/10009661159
Saved in:
4
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
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