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~person:"Samad, Sarminah"
~subject:"Relationship marketing"
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Relationship marketing
Consumer behaviour
5
Konsumentenverhalten
5
Customer satisfaction
4
Firm performance
4
Kundenzufriedenheit
4
Unternehmenserfolg
4
Brand image
3
Brand management
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Environmental management
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Innovation
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Machine learning
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Markenführung
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Markenimage
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Tourism industry
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Tourismuswirtschaft
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Umweltmanagement
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Beziehungsmarketing
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Dienstleistungsqualität
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Hotel industry
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Hotellerie
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Innovation management
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Innovationsmanagement
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Islamic finance
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Islamisches Finanzsystem
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Online reviews
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Satisfaction
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Service quality
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Sukuk
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Tourism
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Tourismus
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VIX
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VXEEM
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environmental management
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financial uncertainty
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firm performance
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green innovation
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quantile regression
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Samad, Sarminah
Rehman, Mohsin Abdur
2
Shams, Ghazal
2
Oikarinen, Eeva-Liisa
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Rather, Raouf Ahmad
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Journal of financial services marketing : JFSM
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ECONIS (ZBW)
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Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
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