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~person:"Schümann, Florian"
~subject:"Deutschland"
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Schümann, Florian
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Arbeitszufriedenheit und Wirtschaftlichkeit von Call-Centern : eine Untersuchung der Wirtschaftlichkeit von Inbound-Call-Centern unter besonderer Berücksichtigung der Auslastung
Schümann, Florian
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2003
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