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~person:"Schlömer, Tobbias"
~type_genre:"Bibliography included"
~type_genre:"Textbook"
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Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
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Kundenservice durch Benutzerinformation : die technische Dokumentation als Sekundärdienstleistung im Marketing
Schlömer, Tobbias
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1997
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