Garrelfs, Christopher; Schultz, Carsten; Luengen, Marie - In: Creativity and Innovation Management 32 (2023) 3, pp. 388-406
Acceptance of service innovation by frontline employees is a challenging issue, especially if such innovations have the … procedures. The perceived threat and resulting high levels of uncertainty may inhibit innovation acceptance. Our study follows a … innovations. Results show that a high degree of innovativeness has a negative effect on innovation acceptance. Frontline employees …