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~person:"Shahin, Arash"
~person:"Smith, Alan D."
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Search: subject_exact:"EFQM excellence model"
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Quality management
43
Qualitätsmanagement
43
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
9
Kundenzufriedenheit
9
Performance measurement
8
Performance-Messung
8
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quality assurance
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total quality management
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Data envelopment analysis
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43
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Shahin, Arash
Smith, Alan D.
Antony, Jiju
127
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Jochem, Roland
30
Sampaio, Paulo
30
Wiele, Ton van der
30
Malmberg, Lasse
29
Tarí, Juan José
27
Garza-Reyes, Jose Arturo
26
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Chiarini, Andrea
20
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Schreier, Gerhard
17
Gutierrez, Leopoldo
16
He, Zhen
16
Khanduja, Dinesh
16
Marimon, Frederic
16
Zhao, Xiande
16
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15
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International journal of productivity and quality management : IJPQM
10
International journal of process management and benchmarking : IJPMB
3
International journal of procurement management
3
International journal of quality & reliability management
3
International journal of services and operations management
3
Benchmarking : an international journal
2
Benchmarking : an international journal ; BIJ
2
International journal of logistics systems and management
2
The TQM journal : the international review of organizational improvement
2
Health marketing quarterly
1
International journal of applied management science
1
International journal of business excellence
1
International journal of business information systems : IJBIS
1
International journal of services and standards
1
International journal of six sigma and competitive advantage : IJSSCA
1
Journal of industrial engineering and management : JIEM
1
Journal of management research
1
Journal of the Operational Research Society
1
Measuring business excellence : the journal of organizational performance management
1
Services marketing quarterly
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
43
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments
Janatyan, Nassibeh
;
Shahin, Arash
;
Khodaparastan, Mahya
- In:
International journal of productivity and quality …
39
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014313590
Saved in:
3
Clustering and identifying the Lean Six Sigma projects : higher education institutes
Aghaei, Razieh
;
Mohamadi, Dariush
;
Shahin, Arash
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 145-156
Persistent link: https://www.econbiz.de/10014313791
Saved in:
4
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
5
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
6
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
7
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
8
Investigating the causal relationships among failure modes, effects and causes : a system dynamics approach
Shaker, Fatemeh
;
Shahin, Arash
;
Jahanyan, Saeed
- In:
International journal of quality & reliability management
39
(
2022
)
8
,
pp. 1977-1995
Persistent link: https://www.econbiz.de/10013398072
Saved in:
9
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
10
Enhanced FMEA : an integrative approach of fuzzy logic-based FMEA and collective process capability analysis
Geramian, Arash
;
Shahin, Arash
;
Minaei, Behzad
;
Antony, Jiju
- In:
Journal of the Operational Research Society
71
(
2020
)
5
,
pp. 800-812
Persistent link: https://www.econbiz.de/10012216781
Saved in:
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