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~person:"Siebrecht, Philipp"
~subject:"Estimation"
~type_genre:"Hochschulschrift"
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Kundenzufriedenheit und Kundenloyalität : Messung, Umsetzung, Management von Erfolgsfaktoren ; mit Kundenzufriedenheit und Kundenloyalität zu wirtschaftlichem Erfolg ; ein Handbuch...
Siebrecht, Philipp
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2004
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