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~person:"Sirianni, Nancy J."
~subject:"Customer experience"
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Customer experience
Customer service
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Kundenservice
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4
Consumer behaviour
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Customer satisfaction
4
Dienstleistungssektor
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Sirianni, Nancy J.
Alkire, Linda
2
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2
Gustafsson, Anders
2
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Journal of business research : JBR
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The journal of services marketing
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ECONIS (ZBW)
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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