//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Sirianni, Nancy J."
~subject:"Employee roles"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Employee roles
Customer service
7
Kundenservice
7
Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungssektor
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
4
Service industry
4
Dienstleistungsqualität
3
Service quality
3
Customer experience
2
Emotion
2
Service encounter
2
Service innovation
2
Arbeitskräfte
1
Brand
1
Brand image
1
Brand management
1
Customer behavior
1
Customer requirements
1
Customer roles
1
Dienstleistung
1
Employee experience
1
Experience
1
Innovation
1
Markenartikel
1
Markenführung
1
Markenimage
1
Relevance
1
Rigor
1
Satisfaction
1
Selbstbedienung
1
Self-service
1
Service delivery system
1
Service outcomes
1
Service technology
1
Services
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Sirianni, Nancy J.
Andreassen, Tor W.
1
Bowen, David E.
1
De Keyser, Arne
1
Kunz, Werner
1
Larivière, Bart
1
Voss, Christopher A.
1
Wünderlich, Nancy V.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->