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~person:"Smith, Alan D."
~person:"Verhoef, Peter C."
~subject:"Relationship marketing"
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Subject
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Relationship marketing
Beziehungsmarketing
88
Consumer behaviour
47
Konsumentenverhalten
46
USA
46
United States
46
Lieferkette
27
Supply chain
27
Strategic management
22
Strategisches Management
22
CRM
19
customer relationship management
18
E-commerce
15
Einzelhandel
15
Electronic Commerce
15
Marketingmanagement
15
Retail trade
15
Brand management
14
Corporate social responsibility
14
Markenführung
14
Marketing management
14
Corporate Social Responsibility
13
Lieferantenmanagement
13
Supplier relationship management
13
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
11
Quality management
11
Qualitätsmanagement
11
Service quality
11
Kundenwert
10
New product development
10
Produktentwicklung
10
case study
10
Customer value
9
Marketingtheorie
9
e-finance
9
electronic finance
9
empirical
9
Environmental management
8
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Undetermined
20
Free
10
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Article
71
Book / Working Paper
17
Type of publication (narrower categories)
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Article in journal
66
Aufsatz in Zeitschrift
66
Aufsatz im Buch
7
Book section
7
Case study
6
Fallstudie
6
Arbeitspapier
4
Working Paper
4
Graue Literatur
3
Non-commercial literature
3
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Hochschulschrift
1
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1
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1
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Language
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English
88
Author
All
Smith, Alan D.
Verhoef, Peter C.
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
80
Huber, Frank
55
Han, Heesup
53
Herrmann, Andreas
49
Bauer, Hans H.
46
Hollebeek, Linda D.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Hippner, Hajo
34
Stock-Homburg, Ruth
33
Wilde, Klaus D.
33
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Mittal, Vikas
31
Thaichon, Park
31
Helmke, Stefan
30
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Svensson, Göran
30
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Eggert, Andreas
27
Grewal, Dhruv
27
Sheth, Jagdish N.
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
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Institution
All
Erasmus Research Institute of Management
2
Published in...
All
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
International journal of business information systems : IJBIS
6
International journal of services and operations management
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
International journal of business innovation and research
4
Journal of retailing
4
ERIM report series research in management
3
International journal of electronic finance : IJEF
3
Journal of marketing
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
European management journal
2
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Journal of retailing and consumer services
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Customer engagement : contemporary issues and challenges
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
Health marketing quarterly
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of business research : JBR
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
MSI reports : working paper series
1
Marketing : journal of research and management
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Research series / Erasmus Universiteit Rotterdam
1
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
1
Services marketing quarterly
1
The Routledge companion to strategic marketing
1
Tinbergen Institute research series
1
Universia business review : UBR
1
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Source
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ECONIS (ZBW)
88
Showing
1
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10
of
88
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1
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
2
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
3
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
4
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
5
Transformation of CRM and supply chain
management
techniques in a new venture
Ditizio, Amber A.
;
Smith, Alan D.
- In:
Organizational productivity and performance …
,
(pp. 96-114)
.
2017
Persistent link: https://www.econbiz.de/10011568345
Saved in:
6
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
7
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
8
Synergistic and cannibalization effects in a partnership loyalty program
Dorotic, Matilda
;
Fok, Dennis
;
Verhoef, Peter C.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
5
,
pp. 1021-1042
Persistent link: https://www.econbiz.de/10012614780
Saved in:
9
Customer experience creation in today's digital world
Verhoef, Peter C.
- In:
The Routledge companion to strategic marketing
,
(pp. 107-122)
.
2021
Persistent link: https://www.econbiz.de/10012498440
Saved in:
10
The impact of e-procurement systems on customer relationship
management
: a multiple case study
Smith, Alan D.
- In:
International journal of procurement management
2
(
2009
)
3
,
pp. 314-338
Persistent link: https://www.econbiz.de/10003870316
Saved in:
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