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~person:"Smith, Jeffery S."
~subject:"Service failure"
~subject:"United States"
~subject:"Viral marketing"
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Service failure
United States
Viral marketing
Beschwerdemanagement
4
Complaint management
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Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
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2
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USA
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Ablauf
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Consumer behaviour
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Consumer-brand identification
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Contingency theory
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Customer entitlement
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Customer forgiveness
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Relationship marketing
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Smith, Jeffery S.
Grégoire, Yany
6
Mattila, Anna S.
6
Van Vaerenbergh, Yves
5
Balaji, M. S.
4
Halperin, Basil
4
Ho, Benjamin
4
Jang, Soocheong
4
List, John A.
4
Muir, Ian
4
Ozuem, Wilson
4
Sénécal, Sylvain
4
Bradley, Graham L.
3
Karande, Kiran
3
Khantimirov, Denis
3
Larivière, Bart
3
Legoux, Renaud
3
Matos, Celso Augusto de
3
Pacheco, Natália Araújo
3
Santos, Cristiane Pizzutti dos
3
Sparks, Beverley A.
3
Sreejesh, S.
3
Suri, Anshu
3
Vermeir, Iris
3
Weber, Karin
3
Ali, Faizan
2
Basso, Kenny
2
Caillier, James Gerard
2
Campbell, Colin L.
2
Carley, Kathleen M.
2
Casidy, Riza
2
Chen, Ke
2
Choi, Beom Joon
2
Cui, Jinsheng
2
El-Manstrly, Dahlia
2
Ferraro, Carla
2
Ghosh, Tathagata
2
Guchait, Priyanko
2
Gunarathne, Priyanga
2
Harun, Ahasan
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.
;
Bacile, Todd J.
;
Smith, Jeffery S.
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
Saved in:
2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
3
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
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