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~person:"So, Kevin Kam Fung"
~person:"Song, Haiyan"
~subject:"Asia-Pacific region"
~subject:"Kundenzufriedenheit"
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Asia-Pacific region
Kundenzufriedenheit
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So, Kevin Kam Fung
Song, Haiyan
Su, LuJun
7
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Management science in hospitality and tourism : theory, practice, and applications
1
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
3
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
4
Managing tourist satisfaction : an index approach
Chen, Jason Li
;
Li, Gang
;
Song, Haiyan
- In:
Management science in hospitality and tourism : theory, …
,
(pp. 327-344)
.
2017
Persistent link: https://www.econbiz.de/10011518945
Saved in:
5
Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong
Chen, Yong
;
Schuckert, Markus
;
Song, Haiyan
;
Chon, Kaye
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
4
,
pp. 427-439
Persistent link: https://www.econbiz.de/10011458620
Saved in:
6
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley A.
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
7
Visualizing tourism trends : a combination of ATLAS.ti and BiPlot
Pan, Steve
;
Chon, Kaye
;
Song, Haiyan
- In:
Journal of travel research : a quarterly publication of …
46
(
2008
)
3
,
pp. 339-348
Persistent link: https://www.econbiz.de/10003673244
Saved in:
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