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~person:"So, Kevin Kam Fung"
~person:"Song, Haiyan"
~subject:"Dienstleistungsqualität"
~subject:"Performance measurement"
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Dienstleistungsqualität
Performance measurement
Hotel industry
25
Hotellerie
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Hospitality industry
11
Tourism
10
Tourismus
9
Consumer behaviour
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So, Kevin Kam Fung
Song, Haiyan
Han, Heesup
15
Karatepe, Osman M.
9
Kim, Woo Gon
8
Torres, Edwin N.
8
Hua, Nan
7
Mattila, Anna S.
7
Qu, Hailin
7
Shahin, Arash
7
Assaf, A. Georges
6
Cobanoglu, Cihan
6
Dabestani, Reza
6
Law, Chun Hung Roberts
6
Amin, Muslim
5
Caber, Meltem
5
Elbanna, Said
5
Huang, Chin Wei
5
Sainaghi, Ruggero
5
Shirouyehzad, Hadi
5
Xie, Karen L.
5
Yang, Yang
5
Albayrak, Tahir
4
Ali, Faizan
4
Arasli, Huseyin
4
Assaker, Guy
4
Butcher, Ken
4
Butters, R. Andrew
4
Daskin, Mustafa
4
Fongsuwan, Wanno
4
Hubbard, Thomas N.
4
Hung, Kam
4
Josiassen, Alexander
4
Kim, Jinkyung Jenny
4
King, Ceridwyn
4
Lehto, Xinran Y.
4
Machado, Maria João Cardoso Vieira
4
Miao, Li
4
Nicolau, Juan Luis
4
Park, Jungkun
4
Pereira-Moliner, Jorge
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International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism management : research, policies, practice
1
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
3
The effects of reviewer expertise on future reputation, popularity, and financial performance of hotels : insights from data-analytics
Xie, Karen L.
;
So, Kevin Kam Fung
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
8
,
pp. 1187-1209
Persistent link: https://www.econbiz.de/10011943034
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
The influence of service brand orientation on hotel employees' attitude and behaviors in China
King, Ceridwyn
;
So, Kevin Kam Fung
;
Grace, Debra
- In:
International journal of hospitality management
34
(
2013
),
pp. 172-180
Persistent link: https://www.econbiz.de/10009766712
Saved in:
6
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
Saved in:
7
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Wang, Ying
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
8
"When experience matters" : building and measuring hotel brand equity : the customers' perspective
So, Kevin Kam Fung
;
King, Ceridwyn
- In:
International journal of contemporary hospitality management
22
(
2010
)
5
,
pp. 589-608
Persistent link: https://www.econbiz.de/10008651303
Saved in:
9
Measuring hotel performance using the integer DEA model
Wu, Jie
;
Liang, Liang
;
Song, Haiyan
- In:
Tourism economics : the business and finance of tourism …
16
(
2010
)
4
,
pp. 867-882
Persistent link: https://www.econbiz.de/10008779222
Saved in:
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