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So, Kevin Kam Fung
Pinto, Diego Costa
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Herter, Márcia Maurer
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International journal of hospitality management
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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
2
A pathway to consumer forgiveness in the sharing economy : the role of relationship norms
Shuqair, Saleh
;
Pinto, Diego Costa
;
So, Kevin Kam Fung
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013198501
Saved in:
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