Soltani, E.; Lai, P.C.; Van der Meer, R.; Williams, T. - 2008
Using a multiple case study, this paper is concerned with assessing the impact of senior management’s approach and … representing a variety of managerial levels suggests that there exist many conflicts and differences in senior management … consistency appropriate to the needs of top, middle and first line management, and of the QM itself, is one of the key problems of …