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~person:"Soutar, Geoffrey N."
~person:"Sparks, Beverley A."
~source:"olc"
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Soutar, Geoffrey N.
Sparks, Beverley A.
McColl-Kennedy, Janet R.
13
Mccoll-Kennedy, Janet R.
8
Fetter Jr, Richard E.
3
Patterson, Paul G.
3
Anderson, Ronald D.
2
Brady, Michael K.
2
McColl‐Kennedy, Janet R.
2
Salunke, Sandeep
2
Smith, Amy K.
2
Sweeney, Jillian C.
2
Weerawardena, Jay
2
Bennett, Rebekah
1
Bradley, Graham L.
1
Coote, Leonard V.
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service management
1
Psychology & marketing
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ECONIS (ZBW)
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1
Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Bradley, Graham L.
;
Sparks, Beverley A.
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10010106767
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2
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-317
Persistent link: https://www.econbiz.de/10009166381
Saved in:
3
Reconceptualizing professional service firm innovation capability: Scale development
Hogan, Suellen J.
;
Soutar, Geoffrey N.
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1264-1274
Persistent link: https://www.econbiz.de/10009806452
Saved in:
4
Justice strategy options for increased customer satisfaction in a services recovery setting
Sparks, Beverley A.
;
Mccoll-Kennedy, Janet R.
- In:
Journal of business research : JBR
54
(
2001
)
3
,
pp. 209-218
Persistent link: https://www.econbiz.de/10006724464
Saved in:
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