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~person:"Sparks, Beverley"
~person:"Spörel, Ulrich"
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12
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Sparks, Beverley
Spörel, Ulrich
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23
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20
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Wirtschaft und Statistik : WISTA
8
International journal of hospitality management
2
Handbook of hospitality operations and IT
1
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
12
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1
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
2
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
3
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
4
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
5
Die Branchenentwicklung im Gastgewerbe im Jahr 2001
Spörel, Ulrich
- In:
Wirtschaft und Statistik : WISTA
(
2002
)
8
,
pp. 691-695
Persistent link: https://www.econbiz.de/10001696230
Saved in:
6
Branchenentwicklung im Gastgewerbe im Jahr 2000
Spörel, Ulrich
- In:
Wirtschaft und Statistik : WISTA
(
2001
)
8
,
pp. 633-638
Persistent link: https://www.econbiz.de/10001630903
Saved in:
7
Branchenentwicklung im Gastgewerbe 1999
Spörel, Ulrich
- In:
Wirtschaft und Statistik : WISTA
(
2000
)
6
,
pp. 420-424
Persistent link: https://www.econbiz.de/10001503094
Saved in:
8
Branchenentwicklung im Gastgewerbe 1998
Spörel, Ulrich
- In:
Wirtschaft und Statistik : WISTA
(
1999
)
5
,
pp. 379-383
Persistent link: https://www.econbiz.de/10001396781
Saved in:
9
Branchenentwicklung im Gastgewerbe 1997
Spörel, Ulrich
- In:
Wirtschaft und Statistik : WISTA
(
1998
)
5
,
pp. 394-397
Persistent link: https://www.econbiz.de/10001245100
Saved in:
10
Gastgewerbe und Tourismus in den neuen Bundesländern
Spörel, Ulrich
- In:
Wirtschaft und Statistik : WISTA
(
1998
),
pp. 200-203
Persistent link: https://www.econbiz.de/10001238630
Saved in:
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