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~person:"Stan, Valentina"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Network economics"
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Customer satisfaction
Dienstleistungsqualität
Network economics
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Relationship marketing
3
Switching behaviour
3
Wechselverhalten
3
Customer Loyalty
2
Service quality
2
Switching Costs
2
Corporate Image
1
Corporate reputation
1
Customer Satisfaction
1
Customer retention
1
Customer service
1
Einzelhandel
1
Firmenimage
1
Kundenbindung
1
Kundenservice
1
Loyalty
1
Perceived Value
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Relational switching costs
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Retail trade
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Service Quality
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Stan, Valentina
Klemperer, Paul
7
Blut, Markus
5
Farrell, Joseph
5
Evanschitzky, Heiner
4
Suleymanova, Irina
4
Wey, Christian
4
Bang, Nguyen
3
Czajkowski, Mikołaj
3
Fuentelsaz, Lucio
3
Maicas, Juan Pablo
3
Marimuthu, Malliga
3
Sobolewski, Maciej
3
Vincent, Nicolas
3
Basaure, Arturo
2
Castro, Ignacio
2
Chebat, Jean-Charles
2
Chen, Jiawei
2
Chih, Wen-hai
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Doganoglu, Toker
2
Edward, Manoj
2
Eilifsen, Aasmund
2
El-Manstrly, Dahlia
2
Garrido, Elisabet
2
He, Wei
2
Hsu, Li-chun
2
Kleshchelski, Isaac
2
Knivsflå, Kjell Henry
2
Kolos, Krisztina
2
Lam, Wing Man Wynne
2
Li, Mingzhi
2
Luther, William J.
2
Ma, Dan
2
Mittal, Vikas
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Polo-Redondo, Yolanda
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The journal of applied business research
2
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
3
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Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
3
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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