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~person:"Stauss, Bernd"
~type_genre:"Multi-volume publication"
~type_genre:"Sammelwerk"
~type_genre:"Thesis"
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Bundling strategy
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Dienstleistungsqualität
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Leistungsbündel
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Service quality
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Capital goods industry
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Controlling
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Customer service
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Dienstleistungsmanagement
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Stauss, Bernd
Thomas, Oliver
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Nüttgens, Markus
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QUIS <11, 2009, Wolfsburg>
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Journal of service management
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QUIS 11 : moving forward with service quality
Stauss, Bernd
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contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
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2
Qualitätsfehlercontrolling für Dienstleistungen im Investitionsgüterbereich : das Beispiel technischer Kundendienst
Dauben, Stephan A.
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001576749
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