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~person:"Töpfer, Armin"
~subject:"Measurement"
~type_genre:"Bibliography included"
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Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
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