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~person:"Tang, Yung-Tai"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
China
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Chinese hypermarket
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Customer satisfaction
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Dienstleistungsqualität
1
Einzelhandel
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Factor analysis
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Faktorenanalyse
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Hypermarket
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Retail trade
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SB-Warenhaus
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Service quality
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confirmatory factor analysis
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exploratory factor analysis
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retail service quality
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Tang, Yung-Tai
Stanworth, James O.
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Chang, Hsiu-hui
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai
;
Stanworth, James O.
;
Chen, Wei-Ting
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 327-338
Persistent link: https://www.econbiz.de/10011300189
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