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~person:"Tezcan, Tolga"
~person:"Xu, Kuang"
~subject:"Customer service"
~subject:"Stochastic process"
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Tezcan, Tolga
Xu, Kuang
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Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
2
Information and memory in dynamic resource allocation
Xu, Kuang
;
Zhong, Yuan
- In:
Operations research
68
(
2020
)
6
,
pp. 1698-1715
Persistent link: https://www.econbiz.de/10012392156
Saved in:
3
Reinforcement with fading memories
Xu, Kuang
;
Yun, Se-Young
- In:
Mathematics of operations research
45
(
2020
)
4
,
pp. 1258-1288
Persistent link: https://www.econbiz.de/10012320317
Saved in:
4
When to use provider triage in emergency departments
Kamali, Michael F.
;
Tezcan, Tolga
;
Yildiz, Ozlem
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1003-1019
Persistent link: https://www.econbiz.de/10012013481
Saved in:
5
On the capacity of information processing systems
Massoulié, Laurent
;
Xu, Kuang
- In:
Operations research
66
(
2018
)
2
,
pp. 568-586
Persistent link: https://www.econbiz.de/10011846021
Saved in:
6
Approximations for chat service systems using many-server diffusion limits
Cui, Leon
;
Tezcan, Tolga
- In:
Mathematics of operations research
41
(
2016
)
3
,
pp. 775-807
Persistent link: https://www.econbiz.de/10011520572
Saved in:
7
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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