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~person:"Toufaily, Elissar"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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Consumer behaviour
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Customer retention
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Dienstleistungsqualität
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E-commerce
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Electronic Commerce
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Internet marketing
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Konsumentenverhalten
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2000-2008
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Customer loyalty
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Descriptive meta-analysis
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E-relationship
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Internet-Brokerage industry
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Toufaily, Elissar
Prentice, Catherine
9
Frank, Björn
6
Rodríguez del Bosque, Ignacio A.
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Enkawa, Takao
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Izogo, Ernest Emeka
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Fongsuwan, Wanno
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Rahman, Hasebur
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Roberts-Lombard, Mornay
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Schvaneveldt, Shane J.
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Srivastava, Medha
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Stan, Valentina
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Sudhir, K.
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Torrico, Boris Herbas
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Verhoef, Peter C.
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
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OCL : online
customer
loyalty
in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
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