//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Varela Neira, Concepción"
~subject:"Altersgruppe"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Altersgruppe
Beschwerdemanagement
5
Complaint management
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Relationship marketing
3
Spain
3
Spanien
3
Dienstleistungsqualität
2
Emotion
2
Service quality
2
Age group
1
Bank
1
Co-creation
1
Consumer behaviour
1
Customer integration
1
Customer service
1
Financial services
1
Finanzdienstleistung
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenservice
1
Personal banking
1
Privatkundengeschäft
1
Repurchase intentions
1
Service recovery process
1
Service recovery process communication
1
Viral marketing
1
Virales Marketing
1
Word of mouth
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Varela Neira, Concepción
Müller, Jana
3
Roschk, Holger
3
Gelbrich, Katja
1
Grougiou, Vassiliki
1
Iglesias Argu͏̈elles, Víctor
1
Kandampully, Jay
1
Pettigrew, Simone
1
Proença, João F.
1
Soares, Raquel Reis
1
Vázquez Casielles, Rodolfo
1
Zhang, Ting Ting
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->