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~person:"Varela Neira, Concepción"
~subject:"Spain"
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Search: subject_exact:"Complaint management"
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Spain
Beschwerdemanagement
5
Complaint management
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Relationship marketing
3
Spanien
3
Dienstleistungsqualität
2
Emotion
2
Service quality
2
Age group
1
Altersgruppe
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Bank
1
Co-creation
1
Consumer behaviour
1
Customer integration
1
Customer service
1
Financial services
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Finanzdienstleistung
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Konsumentenverhalten
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Kundenintegration
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Kundenservice
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Personal banking
1
Privatkundengeschäft
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Repurchase intentions
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Service recovery process
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Varela Neira, Concepción
Vázquez Casielles, Rodolfo
6
Garín-Muñoz, Teresa
3
Gijón, Covadonga
3
López, Rafael
3
Pérez Amaral, Teodosio
3
Iglesias Argu͏̈elles, Víctor
2
Suárez-Álvarez, Leticia
2
Berbel-Pineda, Juan M.
1
Berenguer Contrí, Gloria
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Blut, Markus
1
Brock, Christian
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Cambra-Fierro, Jesús
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Casado, Ana Belén
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Díaz Martín, Ana María
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Díaz-Martín, Ana Maria
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Fuentes Blasco, María
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Gil Saura, Irene
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Iglesias, Víctor
1
Kenning, Peter
1
Martín, Ana Maria Díaz
1
Moliner Velázquez, Beatriz
1
Muela-Molina, Clara
1
Más Ruiz, Francisco José
1
Perelló-Oliver, Salvador
1
Phabmixay, Chanthaly S.
1
Rodríguez-Escudero, Ana Isabel
1
Rodríguez-Pinto, Javier
1
Ruiz-Benítez, Rocío
1
Río-Lanza, Ana Belén del
1
Santos Vijande, María Leticia
1
Sellers, Ricardo
1
Suárez Álvarez, Leticia
1
Vázquez-Carrasco, Rosario
1
Álvarez, Leticia Suárez
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Journal of financial services marketing : JFSM
1
Journal of service management
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
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Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
Saved in:
2
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
3
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
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