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~person:"Voss, Glenn B."
~subject:"Automotive services industry"
~subject:"Consumer behaviour"
~type:"article"
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Voss, Glenn B.
Diez, Willi
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Journal of marketing
1
MSI reports : working paper series
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ECONIS (ZBW)
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Do satisfied customers always buy more? : the roles of satiation and habituation in customer repurchase
Voss, Glenn B.
;
Godfrey, Andrea
;
Seiders, Kathleen
- In:
MSI reports : working paper series
(
2010
)
1
,
pp. 61-107
Persistent link: https://www.econbiz.de/10008992312
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2
How complementarity and substitution alter the customer satisfaction-repurchase link
Voss, Glenn B.
;
Godfrey, Andrea
;
Seiders, Kathleen
- In:
Journal of marketing
74
(
2010
)
6
,
pp. 111-127
Persistent link: https://www.econbiz.de/10008702735
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