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~person:"Wang, Edward Shih-tse"
~subject:"Hongkong"
~subject:"Service quality"
~subject:"Vergleich"
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Hongkong
Service quality
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Taiwan
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Consumer behaviour
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Wang, Edward Shih-tse
Ravenhill, John
9
Chen, Edward K. Y.
8
Cheung, Yin-Wong
8
Chowdhury, Anis
8
Gälli, Anton
8
Chen, Ching-fu
7
Lau, Lawrence J.
7
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Sung, Yun Wing
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Groenewold, Nicolaas
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Kellman, Mitchell H.
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Li, Kui-wai
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Ma, Debin
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Nieh, Chien-chung
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Park, Changsuh
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Redding, S. Gordon
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Services marketing quarterly
2
International journal of services and standards
1
The service industries journal
1
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ECONIS (ZBW)
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1
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
2
The influence of perceived justice of service recovery on affective and cognitive trust
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
- In:
International journal of services and standards
7
(
2011
)
3/4
,
pp. 278-290
Persistent link: https://www.econbiz.de/10009513452
Saved in:
3
Value creation through service cues : the case of the restaurant industry in Taiwan
Cheng, Julian Ming Sung
;
Lin, Julia Ying-chao
;
Wang, …
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
Saved in:
4
Displayed emotions to patronage intention : consumer response to contact personnel performance
Wang, Edward Shih-tse
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003870604
Saved in:
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