//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Westbrook, Robert A."
~subject:"Customer satisfaction"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kraftfahrzeughandel"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Automotive services industry
1
Consumer behaviour
1
Dienstleistungsqualität
1
Experiment
1
Kfz-Gewerbe
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Market research
1
Marktforschung
1
Service quality
1
USA
1
United States
1
more ...
less ...
Type of publication
All
Article
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Westbrook, Robert A.
Gelbrich, Katja
2
Godfrey, Andrea
2
Leuteritz, Anja
2
Seiders, Kathleen
2
Voss, Glenn B.
2
Wünschmann, Stefan
2
Abad, Rasoul Gholizadeh Shoghl
1
Andronikidis, Andreas
1
Anisimova, Tatiana
1
Arndt, Aaron D.
1
Bagodi, Virupaxi
1
Becker, Tilman
1
Bellou, Victoria
1
Dholakia, Utpal M.
1
Dietz, Michaela
1
Fernandes, Daniel V. H. D.
1
Hong, Jinpyo
1
Izogo, Ernest Emeka
1
Karande, Kiran
1
Kim, Boyoung
1
Mahanty, Biswajit
1
Mavondo, Felix
1
Miller, Dale
1
Ranjbarian, Bahram
1
Saker, Jim
1
Santos, Cristiane Pizzutti dos
1
Schmitz, Gertrud
1
Singh, Siddharth S.
1
Staus, Alexander
1
Taylor-West, Paul
1
more ...
less ...
Published in...
All
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->