Verboom, Menno (contributor); Iwaarden, Jos van (contributor) - 2004 - [Elektronische Ressource]
focuses on product customization and shortening product life cycles and their effects
on management control systems … that variation is needed for the relational service quality aspects, there is at
the same time a need for better control …! Going back to
Taylor (1911), Juran (1988) and Deming (1982), the first step in getting better control over
what is going …