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~person:"Wirtz, Jochen"
~subject:"Consumer behaviour"
~subject:"Singapore Airlines"
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Singapore Airlines
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Dienstleistungsqualität
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Wirtz, Jochen
Gustafsson, Anders
8
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Voorhees, Clay M.
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ECONIS (ZBW)
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
2
Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Saved in:
3
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
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