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~person:"Wirtz, Jochen"
~subject:"Singapore Airlines"
~type:"article"
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Singapore Airlines
Customer service
7
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Wirtz, Jochen
Heracleous, Loizos
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Harvard business review : HBR
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Harvard-Business-Manager : das Wissen der Besten
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ECONIS (ZBW)
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Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Saved in:
2
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
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