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~person:"Witell, Lars"
~subject:"Einzelhandel"
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Einzelhandel
Customer service
5
Kundenservice
5
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
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Konsumentenverhalten
3
Relationship marketing
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Dienstleistungssektor
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Experience
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Retail trade
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Service
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Service industry
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Brand
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Brand management
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Consumer lying behavior
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Context
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Critical incident technique
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Customer experience
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Deviant behavior
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Dienstleistung
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Distribution channel
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E-commerce
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Electronic Commerce
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Encounters
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International marketing
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Internationales Marketing
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Markenführung
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Online retailing
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Witell, Lars
Martin, Isabel
3
Bauer, Hans H.
2
Bayer, Steffen
2
Bijmolt, Tammo H. A.
2
Bolton, Ruth N.
2
Bosch, Thorsten
2
Brengman, Malaika
2
Chiguvi, Douglas
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Erasmus, Alet C.
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Frei, Regina
2
Gauquier, Laurens de
2
Gelbrich, Katja
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Gerding, Enrico
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Gijsenberg, Maarten J.
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Gorst, Jonathan
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Grewal, Dhruv
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Gustafsson, Anders
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Gäthke, Jana
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Hellström, Daniel
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Hirche, Christian F.
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Knotzer, Nicolas
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Meyer, Tracy
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Mortimer, Gary
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Olsson, John
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Powers, Thomas L.
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Schramm-Klein, Hanna
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Schuckel, Marcus
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Steinmann, Sascha
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Stiller, Michael
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Tarasi, Crina O.
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Willems, Kim
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2
Zhang, Danni
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Abbas, Haidar
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Ahsan, Kamrul
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Alptekinoglu, Aydin
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Journal of retailing
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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