Loch, Christoph H.; Wu, Yaozhong - In: Foundations and Trends(R) in Technology, Information … 1 (2007) 3, pp. 121-232
Behavioral Operations Management investigates new developments around behavioral components - "people issues" - in operations management (OM). While these "people issues" are not new, OM has not dealt with them in a serious or consistent manner until the last 10 years or so. What is new is the...