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Beschwerdemanagement 1 Beziehungsmarketing 1 China 1 Complaint management 1 Confucian value 1 Confucianism 1 Consumer behaviour 1 Emotion 1 Konfuzianismus 1 Konsumentenverhalten 1 Relationship marketing 1 Social values 1 Soziale Werte 1 attribution 1 consumer forgiveness 1 consumer loyalty 1 doctrine of the mean 1 empathy 1 hierarchy 1 product crisis recovery 1 reciprocity 1 saving face 1
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Yang, Xiao Eriksson, Tor 3 Mao, Lei 3 Villeval, Marie-Claire 2 Beardsley, Kyle C 1 Budisantoso, Tjong 1 Chao, Matthew 1 Chapman, Jonathan 1 Cui, Hong-Jing 1 Farrow, Katherine 1 Huang, Er-Shuai 1 Kikumori, Mai 1 Kim, Aekyoung 1 Kim, Changju 1 Kim, Jungkeun 1 Romaniuc, Rustam 1 Villeval, Marie Claire 1 Yao, Feng 1 Zhao, Tai-Yang 1
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European journal of international management : EJIM 1
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ECONIS (ZBW) 1
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Confucian value's influences on Chinese customer relationships in product crisis recovery
Cui, Hong-Jing; Yao, Feng; Zhao, Tai-Yang; Budisantoso, … - In: European journal of international management : EJIM 17 (2022) 2/3, pp. 324-348
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