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~person:"Zaugg, Alexandra Daniela"
~subject:"Telekommunikationssektor"
~type_genre:"Hochschulschrift"
~type_genre:"Non-commercial literature"
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Telekommunikationssektor
Beschwerdemanagement
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Complaint management
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Schweiz
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Switzerland
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Telecommunications industry
3
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E-commerce
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Zaugg, Alexandra Daniela
Jain, Rekha
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Kazbegi, Aleksander
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Degeorge, François
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Grajek, Michał
4
Henten, Anders
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Kretschmer, Tobias
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Valletti, Tommaso M.
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Žilinskaja, Olgʹa
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Chen, Xia
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Chong, Alberto
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Elixmann, Dieter
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Galdo, Virgilio
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Gans, Joshua
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Harnisch, Christian
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Jirakasem, Monarat
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Whalley, Jason
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Avci, S. Burcu
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Azmat, Ghazala
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Bauer, Johannes M.
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Bena, Jan
2
Brandt, Daniela
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Cambini, Carlo
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ECONIS (ZBW)
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Online complaint management @Swisscom : a case study
Zaugg, Alexandra Daniela
(
contributor
)
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2007
Persistent link: https://www.econbiz.de/10003791818
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2
Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003471182
Saved in:
3
Why do consumers use the internet for complaining to the company? : determinants explaining the propensity to complain online
Zaugg, Alexandra Daniela
-
2008
Persistent link: https://www.econbiz.de/10003919873
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