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~source:"usbk"
~subject:"Customer relations"
~subject:"Erfolgsfaktor"
~type:"book"
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Customer relations
Erfolgsfaktor
Kundenmanagement
852
Beziehungsmanagement
268
Marketing
136
Economics
80
Unternehmen
67
Aufsatzsammlung
65
Electronic Commerce
54
Kundenbindung
37
Verbraucherzufriedenheit
36
Kundenorientierung
34
Bank
32
Kundenwert
29
Reklamation
23
Deutschland
20
Kundendienst
19
Internet
18
Management
18
Dienstleistung
17
Kongress
16
Marketingstrategie
16
Qualitätsmanagement
16
Strategisches Management
15
Dienstleistungsbetrieb
14
Industrial management
14
Klein- und Mittelbetrieb
14
Privatkundengeschäft
14
Servicepolitik
14
Verbraucherverhalten
13
Verkaufstechnik
13
Marketinginformationssystem
12
Telemarketing
12
Wissensmanagement
12
Kundenbetreuung
11
Integriertes Management
10
Unternehmenserfolg
10
Controlling
9
Direktmarketing
9
Mobile Telekommunikation
9
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4
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English
23
German
8
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3
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Greenberg, Paul
2
Lütje, Sebastian
2
Bejou, David
1
Bink, Audrey J. M.
1
Büschken, Joachim
1
Cram, Tony
1
Daffy, Chris
1
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1
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1
Flindt, Erdmann
1
Fox, Jeffrey J.
1
Galbraith, Jay R.
1
Geiger, Jonathan G.
1
Goss, Sue
1
Greve, Goetz
1
Gross, Stefan F.
1
Imhoff, Claudia
1
Keuper, Frank
1
Knox, Simon
1
Kracklauer, Alexander H.
1
Krieger, Katrin
1
Loftis, Lisa
1
McDonald, Malcolm
1
Mescheder, Bernhard
1
Mosby, David
1
Murphy, John A.
1
Peelen, Ed
1
Peppers, Don
1
Reese, Samuel J.
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Local Government Association <Great Britian>
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Betriebswirtschaftslehre für Technologie und Innovation
1
Reihe Electronic commerce
1
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
292
USB Cologne (business full texts)
2
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1
Customer
relationship
management
Peelen, Ed
-
2005
Persistent link: https://www.econbiz.de/10004826675
Saved in:
2
Customer
relationship
management
: perspectives from the marketplace
Knox, Simon
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10004661749
Saved in:
3
Harvard Business Review on
customer
relationship
management
2001
Persistent link: https://www.econbiz.de/10004750978
Saved in:
4
Collaborative
customer
relationship
management
: taking CRM to the next level ; with 7 tables
Kracklauer, Alexander H.
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10004495919
Saved in:
5
Erfolgsfaktoren von
Customer-Relationship-Management
-Implementierungen
Greve, Goetz
-
2006
Persistent link: https://www.econbiz.de/10004882501
Saved in:
6
Customer-Relationship-Management
und Innovationserfolg : eine theoretisch-konzeptionelle Fundierung und empirische Analyse
Krieger, Katrin
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10004923630
Saved in:
7
Building the customer centric enterprise : data warehousing techniques for supporting
customer
relationship
management
Imhoff, Claudia
;
Loftis, Lisa
;
Geiger, Jonathan G.
-
2001
Persistent link: https://www.econbiz.de/10004607829
Saved in:
8
Wettbewerbsvorteile durch Wissen : Knowledge Management, CRM und Change Management verbinden
Mescheder, Bernhard
-
2012
Persistent link: https://www.econbiz.de/10009600699
Saved in:
9
Customer-Management : Vertriebs- und Servicekonzepte der Zukunft
Keuper, Frank
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009414322
Saved in:
10
CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
Greenberg, Paul
-
2010
-
4. ed.
Persistent link: https://www.econbiz.de/10004950505
Saved in:
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