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~source:"usbk"
~subject:"Fallstudiensammlung"
~subject:"Reklamation"
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Fallstudiensammlung
Reklamation
Kundendienst
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Kundenorientierung
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Coaching
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Zemke, Ron
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Bell, Chip R.
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Schaaf, Dick
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USB Cologne (EcoSocSci)
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The service edge : 101 companies that profit from customer care
Zemke, Ron
;
Schaaf, Dick
-
1989
-
1. print.
Persistent link: https://www.econbiz.de/10004113377
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2
Knock your socks off service recovery
Zemke, Ron
;
Bell, Chip R.
Persistent link: https://www.econbiz.de/10004595509
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