Alhaqbani, Abdullah; Reed, Deborah M; Savage, Barbara M; … - In: Business Process Management Journal 22 (2016) 5, pp. 924-938
Purpose – Top management commitment is considered a significant factor in improvement programmes, and many papers have … been written about the role of top management commitment in implementing a quality management system. However, not … considering other management levels’ commitment, such as middle management, may lead to issues in achieving organisational …