//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Arbeitsproduktivität"
~subject:"Arbeitszeit"
~type_genre:"Arbeitspapier"
~type_genre:"Dissertation u.a. Prüfungsschriften"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call centre"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsproduktivität
Arbeitszeit
Call centre
59
Callcenter
59
Labour productivity
15
USA
14
United States
14
Call Center
12
Theorie
10
Theory
10
Deutschland
9
Netherlands
9
Niederlande
9
Feldforschung
8
Field research
8
Germany
7
Leistungsanreiz
7
Performance incentive
7
Betriebsklima
6
Gerechtigkeit
6
Justice
6
Warteschlangentheorie
6
Work climate
6
Arbeitskräfte
5
Impact assessment
5
Leadership
5
Leistungsmotivation
5
Personalführung
5
Queueing theory
5
Wirkungsanalyse
5
Work motivation
5
Workforce
5
2004-2007
4
Award
4
Bank
4
Customer service
4
Ereignisstudie
4
Event study
4
Kundenservice
4
Learning process
4
more ...
less ...
Online availability
All
Free
11
Undetermined
3
Type of publication
All
Book / Working Paper
15
Type of publication (narrower categories)
All
Arbeitspapier
Dissertation u.a. Prüfungsschriften
Graue Literatur
15
Non-commercial literature
15
Working Paper
15
Article in journal
5
Aufsatz in Zeitschrift
5
Conference paper
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
15
Author
All
Sauermann, Jan
7
Heinz, Matthias
5
Jeworrek, Sabrina
5
Mertins, Vanessa
5
Schumacher, Heiner
5
Sutter, Matthias
5
Collewet, Marion
4
Bloom, Nicholas
2
Grip, Andries de
2
Liang, James
2
Roberts, John
2
Sieben, Inge Josephina Petra
2
Ying, Zhichun Jenny
2
Flory, Jeffrey A.
1
Leibbrandt, Andreas
1
Lindquist, Matthew J.
1
List, John A.
1
Zenou, Yves
1
more ...
less ...
Published in...
All
Discussion paper series / IZA
3
Discussion paper / Centre for Economic Policy Research
2
Working paper / National Bureau of Economic Research, Inc.
2
CESifo working papers
1
Discussion paper
1
GSBE research memoranda
1
IWH-Diskussionspapiere
1
Preprints of the Max Planck Institute for Research on Collective Goods
1
ROA research memorandum
1
Research memorandum / METEOR, Universiteit Maastricht, Faculty of Economics and Business Administration
1
Working paper / Swedish Institute for Social Research (SOFI)
1
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011637440
Saved in:
2
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
performance of a sample of
call
centre
agents. We exploit variation in the number of hours worked by the same employee across days …
Persistent link: https://www.econbiz.de/10011641767
Saved in:
3
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011666396
Saved in:
4
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011757773
Saved in:
5
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011758792
Saved in:
6
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011763630
Saved in:
7
Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment
Heinz, Matthias
;
Jeworrek, Sabrina
;
Mertins, Vanessa
; …
-
2017
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence...
Persistent link: https://www.econbiz.de/10011764924
Saved in:
8
Working hours and productivity
Collewet, Marion
;
Sauermann, Jan
-
2017
Persistent link: https://www.econbiz.de/10011631878
Saved in:
9
The effects of wage contracts on workplace misbehaviors : evidence from a call center natural field experiment
Flory, Jeffrey A.
;
Leibbrandt, Andreas
;
List, John A.
-
2016
Persistent link: https://www.econbiz.de/10011514719
Saved in:
10
Does working from home work? : evidence from a Chinese experiment
Bloom, Nicholas
;
Liang, James
;
Roberts, John
;
Ying, …
-
2013
Persistent link: https://www.econbiz.de/10009745127
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->