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~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~type_genre:"Collection of articles of several authors"
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Customer satisfaction
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
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ECONIS (ZBW)
171
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81
Handbook of research in mass customization and personalization
Piller, Frank T.
(
contributor
);
Zeng, Mingzhe
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003949848
Saved in:
82
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
Ratajczak, Oliver
(
ed.
)
-
2010
-
1. Auflage
Persistent link: https://www.econbiz.de/10014012045
Saved in:
83
Information processing in customer relationship management : investigating the role of electronic word-of-mouth and loyalty programs
Mafael, Alexander
-
2015
Persistent link: https://www.econbiz.de/10011569813
Saved in:
84
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
Ratajczak, Oliver
(
ed.
);
Jockwer, Axel
(
ed.
)
-
2015
Persistent link: https://www.econbiz.de/10011333745
Saved in:
85
Changing scenario of e-commerce
Pandian, P. Sundara
(
ed.
);
Kumar, N. Ashok
(
ed.
); …
-
2015
Persistent link: https://www.econbiz.de/10011778085
Saved in:
86
Survey-Feedback in internationalen Organisationen : affektive Einflüsse auf organisationale Einstellungen
Hausmann, Natascha
-
2015
Persistent link: https://www.econbiz.de/10011494882
Saved in:
87
New perspectives in hospitality management
2015
Persistent link: https://www.econbiz.de/10011381893
Saved in:
88
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
-
2015
Persistent link: https://www.econbiz.de/10010478556
Saved in:
89
Special issue: Retailing evolution research
Chebat, Jean-Charles
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003859335
Saved in:
90
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
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