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~subject:"Beziehungsmarketing"
~type:"article"
~type_genre:"Fallstudie"
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Beziehungsmarketing
Customer service
44
Kundenservice
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6
Dienstleistungsqualität
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713
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Bock, Andreas H.
2
Chuancharoen, Supakij
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Cutcher, Leanne
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Kanchana, Rapee
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Lin, Binshan
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Nitipavachon, Suvit
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Phusavat, Kongkiti
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Handbook of social media management : value chain and business models in changing media markets
1
Innovations et services
1
International journal of management & enterprise development : IJMED
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Social Branding : Strategien - Praxisbeispiele - Perspektiven
1
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ECONIS (ZBW)
5
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"Telekom hilft" : customer service in the social web
Bock, Andreas H.
- In:
Handbook of social media management : value chain and …
,
(pp. 443-454)
.
2013
Persistent link: https://www.econbiz.de/10009762857
Saved in:
2
"Telekom hilft" : Kundenservice im Social Web ist mehr als das neue Marketing
Bock, Andreas H.
- In:
Social Branding : Strategien - Praxisbeispiele - …
,
(pp. 253-262)
.
2012
Persistent link: https://www.econbiz.de/10009553520
Saved in:
3
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
4
Service sells : exploring connections between customer service strategy and the psychological contract
Cutcher, Leanne
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 116-126
Persistent link: https://www.econbiz.de/10003722213
Saved in:
5
Pour une prise en compte des dynamiques professionnelles des agents de contact dans la conception de la relation de service
Suquet, Jean-Baptiste
- In:
Innovations et services
,
(pp. 415-435)
.
2007
Persistent link: https://www.econbiz.de/10003488917
Saved in:
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