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~subject:"Beziehungsmarketing"
~type_genre:"Aufsatz im Buch"
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Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
1
Service quality and management
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Wettbewerb im liberalisierten Strommarkt : Regeln und Techniken ; [mit Beiträgen zahlreicher Fachwissenschaftler]
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ECONIS (ZBW)
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Relationship marketing success through investments in customers
Hennig-Thurau, Thorsten
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 127-146)
.
2000
Persistent link: https://www.econbiz.de/10001456712
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Organisierte Interessenvertretung der Tarifkunden - Verbraucher
Töpper, Alfred
- In:
Wettbewerb im liberalisierten Strommarkt : Regeln und …
,
(pp. 191-204)
.
2000
Persistent link: https://www.econbiz.de/10001530890
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3
Critical incidents in Dutch consumer press : why dissatisfied customers complain with third parties
Schulp, Jan A.
- In:
Service quality and management
,
(pp. 111-159)
.
1999
Persistent link: https://www.econbiz.de/10001407687
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