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~subject:"Business process management"
~subject:"Innovation"
~subject:"United States"
~type_genre:"Guidebook"
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Business process management
Innovation
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Dienstleistungsmanagement
5
Service management
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Beziehungsmarketing
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Business economics
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Chase, Richard B.
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Dasu, Sriram
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Musmacher, Matias
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Scheidweiler, Ingo
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ECONIS (ZBW)
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The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
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2
Innovationen im Service : wie Sie Trends erkennen und im Unternehmen wirtschaftlich umsetzen
Scheidweiler, Ingo
;
Musmacher, Matias
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008647730
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