Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183
This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job … performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent …. Results of the PLS-SEM analysis revealed that ethical leadership behavior affects benevolent and principled ethical climates …