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~subject:"Complaint management"
~subject:"Confidence"
~type_genre:"Case study"
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Search: subject:"Customer satisfaction"
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Complaint management
Confidence
Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
24
Service quality
24
Deutschland
21
Germany
20
Qualitätsmanagement
14
Verbraucherzufriedenheit
13
Measurement
12
Messung
12
Quality management
12
Prozessmanagement
8
Customer service
7
Kundenservice
7
Arbeitszufriedenheit
6
Business process management
6
India
6
Indien
6
Job satisfaction
6
USA
6
United States
6
Bank
5
Erfolgsfaktor
5
Holiday behaviour
5
Hotel industry
5
Hotellerie
5
Kundenorientierung
5
Lieferantenmanagement
5
Success factor
5
Supplier relationship management
5
Taiwan
5
Urlaubsverhalten
5
Airline
4
Beschwerdemanagement
4
China
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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Article
5
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Case study
Article in journal
1,263
Aufsatz in Zeitschrift
1,263
Aufsatz im Buch
38
Book section
38
Hochschulschrift
25
Graue Literatur
22
Non-commercial literature
22
Thesis
19
Arbeitspapier
16
Working Paper
16
Conference paper
7
Konferenzbeitrag
7
Collection of articles of several authors
6
Konferenzschrift
6
Sammelwerk
6
Fallstudie
5
Aufsatzsammlung
3
Bibliografie enthalten
3
Bibliography included
3
Lehrbuch
3
Textbook
3
Collection of articles written by one author
2
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2
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2
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2
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2
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1
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1
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English
3
German
2
Author
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Berglund, Kristin M.
1
Borth, Björn-Olaf
1
Castañeda, José Alberto
1
Hvass, Kristian A.
1
Ludwig, Timothy D.
1
Torfadóttir, Embla
1
Töpfer, Armin
1
Vries, Jomique de
1
Zondler, Jochen
1
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Published in...
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Journal of air transport management
1
Journal of business and psychology
1
Journal of organizational behavior management
1
Source
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ECONIS (ZBW)
5
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1
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
2
Relationship between
customer
satisfaction
and loyalty on the internet
Castañeda, José Alberto
- In:
Journal of business and psychology
26
(
2011
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10009301991
Saved in:
3
Approaching error-free
customer
satisfaction
through process change and feedback systems
Berglund, Kristin M.
;
Ludwig, Timothy D.
- In:
Journal of organizational behavior management
29
(
2009
)
1
,
pp. 19-46
Persistent link: https://www.econbiz.de/10003830389
Saved in:
4
Bausteine für eine hohe Kundenzufriedenheit bei der Gmünder Ersatzkasse (GEK)
Zondler, Jochen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 501-539)
.
2008
Persistent link: https://www.econbiz.de/10003708642
Saved in:
5
Kundenzufriedenheit durch exzellentes Beschwerdemanagement bei der TUI Deutschland
Borth, Björn-Olaf
;
Vries, Jomique de
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 861-881)
.
2008
Persistent link: https://www.econbiz.de/10003708720
Saved in:
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