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~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~subject:"Markenimage"
~subject:"Social Web"
~type_genre:"Aufsatz im Buch"
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Customer satisfaction
Konsumentenverhalten
Markenimage
Social Web
Kundenzufriedenheit
798
Beziehungsmarketing
251
Relationship marketing
251
Dienstleistungsqualität
148
Service quality
148
Consumer behaviour
111
Deutschland
98
Germany
98
Measurement
69
Messung
69
Customer service
38
Kundenservice
38
Arbeitszufriedenheit
37
Job satisfaction
37
Online retailing
36
Online-Handel
36
Social web
31
Hotel industry
29
Hotellerie
29
Quality management
29
Qualitätsmanagement
29
Theorie
28
Theory
28
USA
27
United States
27
Beschwerdemanagement
25
Complaint management
25
Emotion
24
Holiday behaviour
23
Urlaubsverhalten
23
Einzelhandel
22
Retail trade
22
Tourism industry
21
Tourismuswirtschaft
21
Viral marketing
21
India
20
Indien
20
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4
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Article
799
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Aufsatz im Buch
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10,633
Aufsatz in Zeitschrift
10,633
research-article
1,146
Book section
799
Graue Literatur
326
Non-commercial literature
326
Hochschulschrift
314
Working Paper
226
Thesis
225
Arbeitspapier
223
Case study
117
Fallstudie
117
Conference paper
106
Konferenzbeitrag
106
Collection of articles of several authors
86
Sammelwerk
86
conceptual-paper
75
case-report
74
review-article
54
Aufsatzsammlung
51
review
40
viewpoint
33
Article
30
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
20
Sammlung
20
non-article
17
technical-paper
12
Conference proceedings
11
Lehrbuch
10
Reprint
10
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10
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9
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9
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English
492
German
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1
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Homburg, Christian
12
Töpfer, Armin
9
Bruhn, Manfred
7
Stauss, Bernd
7
Klarmann, Martin
6
Matzler, Kurt
6
Pepels, Werner
6
Gouthier, Matthias H. J.
5
Stock-Homburg, Ruth
5
Coenen, Christian
4
Huber, Frank
4
Kenett, Ron
4
Krafft, Manfred
4
Kühlborn, Sven
4
Lüers, Thomas
4
Meyer, Anton
4
Salini, Silvia
4
Spiller, Achim
4
Wünschmann, Stefan
4
Bartsch, Silke
3
Bauer, Hans H.
3
Frey, Regina Viola
3
Fürst, Andreas
3
Grigoroudis, Evangelos
3
Götz, Oliver
3
Günter, Bernd
3
Herrmann, Andreas
3
Hinterhuber, Hans H.
3
Kaiser, Marc-Oliver
3
Klenk, Peter
3
Koschate, Nicole
3
Piller, Frank T.
3
Reinartz, Werner J.
3
Schmitz, Gertrud
3
Stahl, Heinz K.
3
Aggarwal, Anu Gupta
2
Aksoy, Lerzan
2
Backhaus, Klaus
2
Barua, Anitesh
2
Benkenstein, Martin
2
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
Modern analysis of customer surveys : with applications using R
19
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
14
From customer retention to a holistic stakeholder management system : living a vision
11
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
8
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
8
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Handbook of partial least squares : concepts, methods and applications
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
5
Grundlagen des After Sales Marketing
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
4
Handbook of research on retailer-consumer relationship development
4
Predicting trends and building strategies for consumer engagement in retail environments
4
Qualitative Marktforschung : Konzepte - Methoden - Analysen
4
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
3
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Consumer behaviour in hospitality and tourism
3
Customer engagement marketing
3
E-manufacturing and E-service strategies in contemporary organizations
3
E-marketing in developed and developing countries : emerging practices
3
Enhancing customer engagement through location-based marketing
3
Handbook of research on customer engagement
3
Interdisciplinary management research XVI ; 1
3
Kundenorientierung im Touristikmanagement
3
LISS 2012 ; Vol. 1
3
Management, Prozessgestaltung, Kundenperspektive
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
3
Marketing in Forschung und Praxis : [Jubiläumsausgabe zum 40-jährigen Bestehen der Arbeitsgemeinschaft für Marketing]
3
Marketing in the new global order : challenges and opportunities
3
Marketing und Innovation in disruptiven Zeiten
3
Neue Herausforderungen an das Dienstleistungsmarketing
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Strategic information systems ; Vol. 3
3
Strategic system assurance and business analytics
3
The Cornell School of hotel administration handbook of applied hospitality strategy
3
Advances in banking technology and management : impacts of ICT and CRM
2
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799
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1
The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Katsamba, Ngonidzashe
;
Kandiero, Agripah
;
Chizwina, Sabelo
- In:
Digital influence on consumer habits : marketing …
,
(pp. 37-55)
.
2024
Persistent link: https://www.econbiz.de/10014553076
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2
An analysis of service quality measurement of the green payment service in India : a SERVQUAL model
Gupta, Munish
;
Sharma, Vikas
;
Jangir, Kshitiz
- In:
Green management : a new paradigm in the world of business
,
(pp. 205-219)
.
2024
Persistent link: https://www.econbiz.de/10015057723
Saved in:
3
The influencing factors of customer satisfaction in mobile brands in Myanmar
Ba Nyar Eain
;
Ghosh, Abhijit
;
Chakkaravarthy, Midhun J.
; …
- In:
Recent trends in business and entrepreneurial ventures
,
(pp. 199-211)
.
2024
Persistent link: https://www.econbiz.de/10015056614
Saved in:
4
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
Saved in:
5
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
6
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
7
Enhancing engagement with personalized recommendations with AI-powered recommender systems
Hondoma, Thanks
- In:
AI-driven marketing research and data analytics
,
(pp. 162-181)
.
2024
Persistent link: https://www.econbiz.de/10014558904
Saved in:
8
A study on consumer preference and satisfaction towards various brands of hair shampoo in Ahmedabad city : consumer preference and satisfaction towards hair shampoo brands
Rawal, Nupur
;
Singh, Gurmeet Sikh
- In:
Data-driven decision making for long-term business success
,
(pp. 356-368)
.
2024
Persistent link: https://www.econbiz.de/10014483558
Saved in:
9
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
10
Determinants of continual use of mobile banking applications : an integrated theoretical perspective
Issahaku, Ibrahim
;
Kuada, Eric
;
Kumah, Peace
;
Yaokumah, …
- In:
Exploring global FinTech advancement and applications
,
(pp. 19-41)
.
2024
Persistent link: https://www.econbiz.de/10014526321
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