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~subject:"Customer satisfaction"
~type_genre:"Übersichtsarbeit"
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Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
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