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1
Can robots recover a service using interactional justice as employees do? : a
literature
review
-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Customer satisfaction with electronic public services : an 18 years of systematic
literature
review
Fathya, Vita Nurul
;
Viverita
;
Hati, Sri Rahayu Hijrah
; …
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 759-812
Persistent link: https://www.econbiz.de/10014437251
Saved in:
3
Factors influencing consumer forgiveness : a systematic
literature
review
and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
4
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
5
Development of a causal alumni loyalty model : cross-cultural and cross-gender investigations
Iskhakova, Lilia
-
2020
Persistent link: https://www.econbiz.de/10012488489
Saved in:
6
Loyalty and public transit : a quantitative systematic review of the literature
Silveira, Thiago Carvalho dos Reis
;
Romano, Cezar Augusto
; …
- In:
Transport reviews : a transnational transdisciplinary …
42
(
2022
)
3
,
pp. 362-383
Persistent link: https://www.econbiz.de/10013281050
Saved in:
7
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
8
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
9
When are visitors actually satisfied at visitor attractions? : what we know from more than 30 years of research
Faerber, Lea Susanne
;
Hofmann, Julian
;
Ahrholdt, Dennis C.
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-26
Persistent link: https://www.econbiz.de/10012494594
Saved in:
10
The application of Kano model in the healthcare industry : a systematic
literature
review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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